Preamble

This privacy policy applies to the Smart-Copilot.Com website.

The purpose of this policy is to inform users :

• How their personal data is collected and processed (e.g. surname, first name, e-mail address, IP address, browsing data, etc.).

• Their rights concerning this data.

• The person responsible for processing the personal data collected and processed.

• Third parties to whom this data is transmitted.

• The site's cookie policy.

This privacy policy completes the legal notice of the Smart Copilot service.

General Principles of Data Collection and Processing

In accordance with the General Data Protection RegulationGDPR - 2016/679), the processing of user data complies with the following principles:

• Legality, fairness and transparency: data is only collected with the user's explicit consent.

• Limited purposes: data is collected only for specific purposes.

• Data minimization: only the data necessary for the execution of the service is collected.

• Limited storage: data is stored for a limited period, which is made explicit to the user.

• Integrity and confidentiality: the data controller undertakes to protect data.

Personal data may only be processed if one of the following conditions is met:

• Explicit user consent.

• Contractual necessity.

• Compliance with a legal obligation.

• Protection of a vital interest.

• Legitimate interest pursued by the data controller.

Data Collection and Processing

Personal data collected by Smart Copilot includes :

• Name

• First name

• Email address

• Phone

• IP address

• Browsing data (cookies, logs)

Collection methods

When you use our services via our website or application, we may collect and process the following information:

• Information you give us directly: such as your name or other information you provide voluntarily.

• Data from third parties: for example, we may use YouTube API services to obtain certain information from your YouTube account (which may include personal data) as well as Google APIs to access information from your Google account. For further details, please consult the YouTube Terms of Use as well as the Google Privacy Policy or the Google Security Policy. You may revoke these authorizations at any time.

We process personal data in order to :

• Improve and optimize our website and application (performance, ergonomics, bug fixes).

• Communicate with you, including for marketing purposes.

• Manage our commercial relationship effectively.

• Contact / registration forms

• Using the chat tool

• Cookies and similar technologies

• Data is kept for 3 years.

  Purposes of Processing:

  • Service improvement

  • Customer support

  • Statistics

  • Security and fraud detection

  • Commercial prospecting (if consent given)

Data transmission

Data may be transmitted to third-party tools used to provide the service:

• CRM

• Support and chat

• Billing and accounting

• Analytical tools

Smart Copilot undertakes not to sell personal data to third parties.

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Data Processor

The data controller is Smart Copilot. It can be contacted by email: [email protected] ..

Commitments:

• Protect collected data.

• Notify us of any data corrections or deletions.

• Notify the user in the event of a data breach.

User rights

In accordance with the GDPR, the user has the following rights:

• Right of access, rectification and deletion: Modification or deletion of data on request.

• Right to data portability: Transfer of data to another service.

• Right to object to and restrict processing: Possibility of restricting or refusing data processing.

• Right to determine the fate of data after death: Possibility of indicating directives on post-mortem data management.

• Right to contact the supervisory authority: In the event of a dispute, the user may contact the CNIL(https://www.cnil.fr).

Cookie Policy

The Smart Copilot site uses cookies to improve the user experience.

Types of Cookies Used

• Strictly necessary cookies: Essential functions.

• Performance cookies: audience measurement.

• Functionality cookies: service personalization.

• Advertising cookies: Targeted advertising.

Cookie management

Users can configure their browser to block cookies:

• Chrome: https: //support.google.com/accounts/answer/61416?hl=fr

• Firefox: https: //support.mozilla.org/fr/kb/activer-desactiver-cookies

• Safari: https: //support.apple.com/fr-fr/guide/safari/sfri11471/mac

A cookie management module is available on the Smart Copilot website.

Modification of the Privacy Policy

This policy may be modified at any time to comply with regulations.

Last update date: 24/02/2025.

The user is invited to consult this page regularly to stay informed.